FREQUENTLY ASKED QUESTIONS
The company that you will be
working for should provide you with a list of requirements.
Work at home platforms
support Voice-over IP phone services (Skype, Vonage, Internet Phone
Service etc) or
cordless phones. Corded landline service is needed and guarantees that your headset
and dial pad operate properly.
you are having trouble understanding the requirements our sales
team would be more than happy to help you. We have several sales
people who are knowledgeable to your particular needs. Please
feel free to contact them directly.
LiveOps, Sykes/Alpine Access, LanguageLine, ACD Direct-Contact
Bonnie at 800-399-3224 ext 510 email
Teleperformance - Contact Kathy at
800-399-3224 ext 521 or email her
Arise Virtual Solutions - Contact Craig at
877-239-3030 or email him at
American Health Connection - Contact
Kathy at 800-399-3224 ext 521 or email her at
Alorica/West at Home - Contact customer service
at 800-399-3224 or email
other companies or for general inquiries call 800-399-3224 or email
All of the headsets offered on this site are noise-canceling.
Why do I need the dial pad?
majority of companies who have agents working from home require
them to use a dial pad with a noise canceling headset.
The dial pad
a phone and will
replace any existing phone you might be using now. Using a
headset with a dial pad for your work is comfortable, convenient
and will have the highest of clarity to make the experience for
you and your customer go smoothly.
A wireless phone
uses battery power and the phone base uses ac electrical power. If you lose
electrical power your call WILL be
lost. The PD100 dial pad does not require electrical power
therefore as long as your using the recommend standard analog
phone service you will not lose power. Internet phones service
is NOT recommend!
use a wireless phone?
A headset is a personal choice. Do you want 1 ear
covered or both ears covered? Whichever you choose the microphone
be adjusted to work on either the right or left side of the face.
Which headset or dial pad should I choose?
in the headsets and dial pads are quality and warranty. Although
all of the equipment is sufficient for working at home, the
higher quality along with the extra cost is well worth it.
How do I set up the dial pad?
When you open the box your headset and phone line
cord is connected to the PD100 and ready to go. Simply plug the
line cord into the phone outlet and your set to go. If you
have a longer cord and wish to use that, simply unplug the line
cord that came with the unit and plug your cord into the same
such as Sykes and Arise Virtual Solutions require online
training. We have given you two choices. #1. If you purchase a
headset and dial pad you can use that headset with the USB
adapter cord. #2. Or you can purchase the Compusound II.
Both applications will work fine.
I need a USB adapter cord or USB headset and why?
Avoid errors! EMAIL
This website is owned and maintained
Comfort Telecommunications, Inc, 1407 SE 47th Terrace,
Cape Coral, FL 33904 Ph 800-399-3224 Fax 239-945-0288
Comfort Telecommunications Inc and the Smith Corona
headsets are not affiliated with the American Health Connection, West Corp, Liveops, Arise Virtual Solutions, Teleperformance or any
other company list on this site. However American Health
Connections, Liveops, West at Home, and Arise Virtual
Solutions management have tested and/or approved our